Shipping Policy

Last updated: 26/02/2026

At HappiHounds, we aim to deliver your pet’s essentials quickly, securely, and with complete transparency.

This Shipping Policy outlines our processing times, delivery estimates, and shipping regions.

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1. Shipping Locations

We currently ship to all regions within the United Kingdom, including:

• England
• Scotland
• Wales
• Northern Ireland

At this time, we do not offer shipping to locations outside of the United Kingdom.

Please note that shipping availability may vary depending on the product, stock availability, and delivery address. In the rare event that we are unable to fulfil or deliver your order to your location, you will be notified promptly and issued a full refund where applicable.

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2. Order Processing

Order Cut-Off Time:
Orders placed before 4:00 PM (GMT), Monday to Friday will begin processing the same business day.

Orders placed after the cut-off time, or on weekends and public holidays, will be processed on the next working day.

Order Processing
Orders are processed within 1–2 business days.

You will receive a confirmation email once your order has been shipped.

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3. Estimated Delivery Times

After dispatch, estimated transit times are:

Transit Time
Shipping usually takes 3–5 business days.

Estimated delivery time (processing + transit)

Your order should arrive within 4–7 business days.

Please note that delivery times are estimates and may vary due to customs processing, peak periods, or courier delays.

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4. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

We offer free shipping on all orders over £40.

We may also offer additional free shipping promotions from time to time. Any such offers will be clearly displayed on our website.

All shipping fees (where applicable) will be shown before you complete your purchase.

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5. Customs & Import Charges (Great Britain)

Orders shipped to Great Britain may be subject to customs procedures following dispatch.

Any applicable import duties, VAT, or customs handling fees are the responsibility of the customer unless otherwise stated at checkout.

We recommend checking local customs guidelines before placing your order.

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6. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking details.

You can monitor the progress of your shipment using the tracking link provided.

We work with trusted courier partners to deliver your orders safely and efficiently.

If you do not receive tracking information within 2 business days of dispatch. Please contact us.

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7. Delivery Delays

While we work with trusted courier partners, we are not responsible for delays caused by:

• Postal service disruptions

• Customs processing

• Incomplete or incorrect shipping addresses provided at checkout

• Unforeseen circumstances outside our control

If your order appears significantly delayed, please contact us and we will assist in resolving the issue.

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8. Missing or Incorrect Items

If your order arrives with missing or incorrect items, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include your order number and a brief description of the issue.

Our team will review the request and work with you to provide a suitable resolution.

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9. Incorrect Address Information

Customers are responsible for ensuring all shipping information provided is accurate.

If an order is returned to us due to incorrect address details, additional shipping charges may apply to resend the package.

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10. Contact Information

Business Name: HappiHounds
Address: 70 Lincoln Court, Londonderry, BT47 5NU, United Kingdom
Email: info@happihounds.com
Phone: +44 2872 012325

Customer Support: Our team is available via email and phone. We aim to respond to all enquiries within 1–2 business days.

For any questions regarding orders, products, or policies, please don’t hesitate to get in touch.