Billing Terms & Conditions

Payment Policy

Last Updated: 26/02/2026

At happihounds, we are committed to providing a secure and transparent payment process for our customers. This Payment Policy outlines the terms relating to payments made through our website.

1. Accepted Payment Methods

We accept the following payment methods at checkout:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Additional payment methods may be made available from time to time and will be displayed at checkout.

All payments must be authorised and confirmed before an order is processed.

2. Payment Timing & Order Confirmation

  • Full payment is required at the time of purchase.

  • Orders will not be processed or dispatched until payment has been successfully received.

  • If a transaction is declined, cancelled, or fails authorisation, the order will not be confirmed.

You will receive an order confirmation email once payment has been successfully processed.

3. Pricing & Currency

All prices displayed on the happihounds website are shown in Pound Sterling (GBP).

Any applicable shipping fees, taxes, or additional charges will be calculated and displayed clearly at checkout before you complete your purchase.

We strive to ensure all pricing information is accurate. In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund.

4. Taxes & VAT

Where applicable, VAT is included in the product price for orders shipped within Ireland.

Orders shipped to Great Britain may be subject to local import duties or taxes depending on order value and local regulations. Any such charges are the responsibility of the customer unless explicitly stated otherwise at checkout.

5. Secure Payment Processing

happihounds uses industry-standard SSL encryption technology and secure third-party payment providers to protect your payment information.

We do not store or have direct access to your full credit or debit card details. Payment data is processed securely through certified payment gateways.

6. Refunds

Refunds are issued strictly in accordance with our Return & Refund  Policy.

Approved refunds will be returned to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

7. Chargebacks & Payment Disputes

If you experience any issue with your order, we encourage you to contact us first so we can resolve the matter promptly.

Happi Hounds reserves the right to dispute any unjustified or fraudulent chargebacks. Submitting a chargeback without first contacting us may delay resolution and could result in restrictions on future orders.

8. Fraud Prevention

To protect our customers and our business, we may:

  • Review orders for suspected fraudulent activity

  • Cancel or hold transactions that appear suspicious

  • Request additional verification for high-value purchases

If additional information is required, we will contact you using the details provided at checkout.

9. Contact Information

Business Name: happihounds
Address: 70 Lincoln Court, Londonderry, BT47 5NU, United Kingdom
Email: info@happihounds.com
Phone: +44 7473 857677

Customer Support: Our team is available via email and phone. We aim to respond to all enquiries within 1–2 business days.

For any questions regarding orders, products, or policies, please don’t hesitate to get in touch.