Payment Policy

Last Updated: 26/02/2026

At HappiHounds, we are committed to providing a secure and transparent payment process for our customers. This Payment Policy outlines the terms relating to payments made through our website.

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1. Accepted Payment Methods

We accept the following payment methods at checkout:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay
  

All available payment methods will be displayed at checkout before you complete your purchase.

All payments must be authorised and confirmed before an order is processed.

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2. Payment Timing & Order Confirmation

Payment must be authorised at the time of purchase.

We accept full payment as well as selected buy now, pay later payment options (such as Klarna), where available. These payment methods are subject to the terms, conditions, and approval of the respective payment provider.

Orders will only be processed and dispatched once payment has been successfully authorised and confirmed.

If a transaction is declined, cancelled, or fails authorisation, the order will not be accepted or processed.

You will receive an order confirmation email once your payment has been successfully authorised. This email confirms that we have received your order and that it is being processed.

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3. Pricing & Currency

All prices displayed on the happihounds website are shown in Pound Sterling (GBP).

Any applicable shipping fees, taxes, or additional charges will be calculated and displayed clearly at checkout before you complete your purchase.

We strive to ensure all pricing information is accurate. In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund.

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4. Taxes & VAT

All prices displayed on our website are in GBP (£).

For orders shipped within the United Kingdom, all applicable taxes are included in the product price, unless stated otherwise.

Customers will not be required to pay any additional taxes or import duties upon delivery.

In the unlikely event that additional charges apply due to exceptional circumstances, these will be clearly communicated at checkout or before your order is processed.

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5. Secure Payment Processing

happihounds uses industry-standard SSL encryption technology and secure third-party payment providers to protect your payment information.

We do not store or have direct access to your full credit or debit card details. Payment data is processed securely through certified payment gateways.

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6. Refunds

Refunds are issued strictly in accordance with our Return & Refund  policy.

Approved refunds will be returned to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

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7. Chargebacks & Payment Disputes

If you experience any issue with your order, we encourage you to contact us first so we can resolve the matter promptly.

happihounds reserves the right to dispute any unjustified or fraudulent chargebacks. Submitting a chargeback without first contacting us may delay resolution and could result in restrictions on future orders.

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8. Fraud Prevention

To protect our customers and our business, we may:

• Review orders for suspected fraudulent activity

• Cancel or hold transactions that appear suspicious

• Request additional verification for high-value purchases

If additional information is required, we will contact you using the details provided at checkout.

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9. Contact Information

Business Name: HappiHounds
Address: 70 Lincoln Court, Londonderry, BT47 5NU, United Kingdom
Email: info@happihounds.com
Phone: +44 2872 012325

Customer Support: Our team is available via email and phone. We aim to respond to all enquiries within 1–2 business days.

For any questions regarding orders, products, or policies, please don’t hesitate to get in touch.