FAQ

Happi Hounds FAQ

Last Updated: 14/03/2026

Welcome to the happihounds Frequently Asked Questions (FAQ) page. We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

This FAQ page is designed to be clear and transparent for all customers in the United Kingdom.

1. How long will it take to receive my order?

Answer:

Here are our estimated delivery times for orders within the UK:

  • Handling time: 1–2 business days

  • Transit time: 3–5 business days

  • Estimated delivery time: 4–7 business days

For more details, please refer to our Shipping Policy.

2. Do you offer free shipping?

Answer:

Yes! We offer free shipping on all orders over £40 within the UK.
For more information, please see our Shipping Policy.

3. Where is Happi Hounds located?

Answer:

happihounds is a UK-based brand. Our trading address is:

70 Lincoln Court
Londonderry, BT47 5NU
United Kingdom

We ship exclusively within the UK at the moment.

4. What if I receive a defective product?

Answer:

If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days.
See our Return Policy for full instructions.

5. Can I cancel my order after it’s placed?

Answer:

Yes, we offer a 24-hour cancellation window. Contact us within this timeframe to cancel your order.

6. What is your return policy?

Answer:

We have a simple, hassle-free return process. Full details are available on our Return Policy page.

7. When will I get my refund after returning a product?

Answer:

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.

8. Do you offer any warranties or guarantees on your products?

Answer:

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

9. How can I contact customer support?

Answer:

You can reach our customer support team through the Contact Us page or by emailing info@happihounds.com.

10. Do you ship internationally?

Answer:

No, we currently ship exclusively within the United Kingdom.

11. Do you have a physical store location I can visit?

Answer:

We are an online-only store, which allows us to offer a wide range of premium dog products at great prices.

12. Can I place a bulk order for my business or organization?

Answer:

Yes! Please contact our customer support team for details on bulk orders.

13. What is the process for exchanging a product?

Answer:

For detailed information about product exchanges, please see our Return Policy.

14. How can I track my order?

Answer:

You can track your order through the Track Order page on our website.

Contact Information

Business Name: happihounds
Address: 70 Lincoln Court, Londonderry, BT47 5NU, United Kingdom
Email: info@happihounds.com
Phone: +44 7473 857677

Customer Support: Our team is available via email and phone. We aim to respond to all enquiries within 1–2 business days.

For any questions regarding orders, products, or policies, please don’t hesitate to get in touch.