Privacy Policy

Privacy Policy

Last Updated: 26/02/2026

At happihounds, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place orders, or sign up for our newsletter.

This policy is designed to comply with UK GDPR and EU GDPR requirements and ensures transparency for all customers in the United Kingdom and Ireland.

1. Information We Collect

We may collect the following information when you interact with our website:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment information necessary to process your orders.

  • Account Information: If you create an account with us, your login credentials and order history.

  • Newsletter Sign-Up: Email addresses for marketing and promotional communications if you opt-in.

  • Website Usage Data: Information about your device, browser, and activity on our site collected via cookies and other tracking technologies (managed by Shopify’s default cookie system).

2. How We Use Your Information

We use the information collected for purposes including:

  • Processing and fulfilling your orders

  • Communicating with you about your order or account

  • Sending newsletters, promotions, or marketing updates (if you have opted in)

  • Improving our website, products, and services

  • Complying with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties as necessary to operate our business and fulfill your orders, including:

  • Shopify (for hosting and ecommerce operations)

  • Payment Processors (for order payments and security)

  • Shipping and Logistics Providers (for delivery of your orders)

  • Analytics Providers (for website and marketing analysis, e.g., Google Analytics)

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

4. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. This may include:

  • Session cookies for cart and login functionality

  • Analytics cookies to help us understand site usage and improve performance

  • Marketing cookies for newsletters or promotions (if you opted in)

Shopify manages cookie consent, and you may adjust your browser settings to control or block cookies, although this may affect some website functionality.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your orders

  • Maintain your account (if applicable)

  • Comply with legal obligations

After this period, your data will be securely deleted or anonymized.

6. Your Rights

Under GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Opt-out of marketing communications at any time

  • Withdraw consent previously given

To exercise your rights, please contact us using the details below.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Payments are processed securely via Shopify and trusted payment providers; we do not store your full credit or debit card information on our servers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children. If we become aware that a child has provided personal information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website. Continued use of the website after updates constitutes acceptance of the new terms.

10. Contact Information

Business Name: happihounds
Address: 70 Lincoln Court, Londonderry, BT47 5NU, United Kingdom
Email: info@happihounds.com
Phone: +44 7473 857677

Customer Support: Our team is available via email and phone. We aim to respond to all enquiries within 1–2 business days.

For any questions regarding orders, products, or policies, please don’t hesitate to get in touch.