Return & Refund Policy
Returns & Refund Policy
30-Day Easy Returns
At happihounds, we’re committed to making sure you and your pet are happy with every purchase. If you’re not completely satisfied, you may request a return in accordance with the policy below.
1. Return Period
You may request a return within 30 days of receiving your order.
Returns requested outside of this period may not be accepted.
2. Condition of Returned Items
To qualify for a return, items must:
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Be unused and in original condition
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Be returned in their original packaging
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Include all original tags, accessories, and documentation
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Not be damaged after delivery
We reserve the right to refuse returns that do not meet these requirements.
3. Return Shipping Costs
Incorrect, Damaged, or Defective Items
If you receive a product that is damaged, faulty, or incorrect, Happi Hounds will cover the full return shipping cost.
Please contact us within 7 days of delivery and provide photos where applicable.
Change of Mind / Customer Error
If you wish to return an item because you changed your mind, selected the wrong item, or ordered the wrong size:
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You are responsible for the cost of return shipping
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Original shipping charges (if applicable) are non-refundable
If we provide a prepaid return label, the cost may be deducted from your refund.
4. How to Initiate a Return
To start a return:
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Email us at info@happihounds.com
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Include your order number and reason for return
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Wait for confirmation and return instructions before sending the item
Items returned without prior authorisation may not be processed.
5. Refund Processing
Once your returned item is received:
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It will be inspected within 3–5 business days
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If approved, your refund will be issued to the original payment method
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
If your return does not meet our policy conditions, we will notify you via email.
6. Exchanges
If you would like to exchange your item for a different size, colour, or product, please contact our customer support team. Exchanges are subject to stock availability.
7. Non-Returnable Products
For health and hygiene reasons, certain pet-related items may not be eligible for return. These products will be clearly marked as non-returnable on the product page before purchase.
8. Contact Information
Business Name: happihounds
Address: 70 Lincoln Court, Londonderry, BT47 5NU, United Kingdom
Email: info@happihounds.com
Phone: +44 7473 857677
Customer Support: Our team is available via email and phone. We aim to respond to all enquiries within 1–2 business days.
For any questions regarding orders, products, or policies, please don’t hesitate to get in touch.